About Us

Any desired/requested print (subject to Copyright) of yours can be printed on any product available in store. Infact If any designs available on store and you want to get printed on a dfferent product then it can also be done. 

Orders within India may/may not be delivered within 2-9 days. If any event/natural disaster/other things may stop the shipping partner from delivering the orders to end customers.

Return Policy operates on strict print-on-demand guidelines, meaning custom products are non-returnable or non exchangeable unless they are damaged, defective, or misprinted by the company. Kindly choose your size and color carefully and mindfully. 

·  Review the Sizing Chart: Compare your own measurements to the specific brand sizing dimensions. 

·  Visualize the Colors: Remember that screen brightness and displays may slightly alter the final printed shade. 

·  Double-Check Details: Review all custom text, spelling, and graphics thoroughly before checkout.

·  Inspect Immediately: Report any manufacturing errors or shipping damage right away according to standard guidelines.

Orders placed in the wrong size/color cannot be returned or refunded. Size/color exchanges are treated as brand-new orders and are handled at the customer’s expense

At Soul Tribes, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment gateways)
• Any information you provide for custom print requests

Non-Personal Information

• Browser type and device information
• IP address
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Provide customer support.
• Communicate order updates and respond to inquiries.
• Personalize your shopping experience.
• Improve our website, products, and services.
• Prevent fraudulent transactions and maintain website security.
• Send promotional communications (only if you have opted in).

3. Custom Design Submissions

If you submit artwork, images, logos, or other content for custom printing:

• You confirm that you own the rights to the submitted content or have permission to use it.
• Soul Tribes is not responsible for copyright infringements arising from customer-submitted designs.
• Submitted files will only be used to fulfill your order unless otherwise agreed.

4. Payment Security

We do not store your complete payment details on our servers. Payments are processed through trusted third-party payment providers that use industry-standard security measures.

5. Cookies

Our website may use cookies to:

• Remember your preferences.
• Enable essential website functionality.
• Analyze website traffic and performance.
• Improve user experience.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Payment processors.
• Shipping and logistics partners.
• Service providers that assist in operating our business.
• Legal authorities when required by applicable law.

7. Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Soul Tribes does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

By using our website, you acknowledge that you have read and agreed to this Privacy Policy.

Welcome to Soul Tribes. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website, creating an account, or placing an order, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Products & Services

Soul Tribes offers a wide range of products, including apparel, home living essentials, pet wear, accessories, and custom-designed merchandise.

• Product images are for illustrative purposes only. Actual products may vary slightly in color, print placement, or appearance due to screen settings and manufacturing processes.
• We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• Prices displayed on the website are listed in the applicable currency and are subject to change without notice.
• Full payment must be received before an order is processed and dispatched.
• We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.

4. Custom Orders

For custom print orders:

• Customers are responsible for ensuring that all submitted designs, logos, artwork, and text are accurate and ready for production.
• By submitting custom content, you confirm that you own the rights to use such material or have obtained the necessary permissions.
• Soul Tribes shall not be held liable for any copyright, trademark, or intellectual property infringement arising from customer-provided content.
• Once approved for production, custom orders cannot be modified or cancelled.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location, courier services, holidays, or unforeseen circumstances.
• Soul Tribes is not responsible for delays caused by shipping partners, natural events, customs processes, or factors beyond our control.
• Customers are responsible for providing accurate shipping information. Additional charges arising from incorrect addresses may apply.

6. Returns, Exchanges & Refunds

• Returns and exchanges are accepted only in accordance with our Return and Refund Policy.
• Custom-made and personalized products are generally non-returnable and non-refundable unless the item received is defective, damaged, or incorrect.
• Claims regarding damaged or incorrect products should be reported within the period specified in our Return Policy.

7. Intellectual Property

All website content, including but not limited to logos, graphics, product descriptions, designs, text, images, and branding associated with Soul Tribes, is the property of Soul Tribes and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without prior written consent.

8. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Upload or submit content that infringes the rights of others.
• Attempt to disrupt, damage, or interfere with the website’s security or functionality.
• Introduce viruses, malicious code, or harmful technologies.

9. Limitation of Liability

To the maximum extent permitted by law, Soul Tribes shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Soul Tribes, its owners, employees, affiliates, and partners from any claims, damages, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or infringement of third-party rights.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts having jurisdiction in Mumbai, Maharashtra, India.

13. Changes to These Terms

Soul Tribes reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Soul Tribes
Email: serele13@gmail.com
Phone: 9769082201 (Only Whatsapp)
Website: www.soultribes.in

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.